Shipping policy
Shipping Policy
Processing Time
We aim to process and dispatch most orders within 1–3 working days. Around 80% of orders are processed within this timeframe.
Estimated Delivery Time
Once dispatched, delivery typically takes between 5–11 working days.
Please note these are estimated times and may vary slightly due to courier delays or other unforeseen factors.
Shipping Area
We currently ship to addresses within the United Kingdom only.
Shipping Costs
Shipping charges (if applicable) are calculated and displayed at checkout. We may offer free shipping promotions from time to time.
Order Confirmation & Tracking
You will receive an order confirmation email after placing your order. Once your order has been dispatched, we’ll send a shipping confirmation with tracking details (where available).
Delivery Issues
If your order is significantly delayed, appears lost, or arrives incorrectly, please contact us at sommachill@gmail.com and we’ll be happy to assist.